Here at Burgeon Properties we pride ourselves on the level of customer service that we provide. In the event that you feel dissatisfied with our service and wish to make a complaint, you will need to follow our Complaints Handling Procedure (CHP), details of which can be found below:

Membership details
Burgeon Properties is a member of the Property Redress Scheme (PRS) and Residential Landlord Association. (RLA)
By belonging to these organisations, we are required to follow strict professional standards.

We would request that you initially make your complaint in writing to the Manager in charge of the section of our company to which the issue arose. Upon receipt of your complaint he/she will assess your submission and will respond within three working days of receiving your written complaint.

Contact details:
Customer Services Team
Burgeon Properties
Pepys House
11 Clarence Road
London
SE8 3EY

admin@burgeonproperties.co.uk

We aim to resolve all complaints during this initial stage. However, if you are still dissatisfied, you will need to progress your complaint through the following process.

If you wish to progress your complaint beyond the [insert job title of Stage One], you must do so within 28 days of receiving their response. Once in receipt of your complaint, which must be in writing, the Branch Manager will acknowledge your correspondence within three working days. You will receive a full response within 15 working days.

Contact details:
Branch Manager
Burgeon Properties
Pepys House
11 Clarence Road
London
SE8 3EY

manager@burgeonproperties.co.uk

Should you feel we have not satisfactorily dealt with the matter; you may address your complaint to the Company Director this must be done within 28 days of the letter from the [job title of stage two]. Your correspondence will be acknowledged within three working days and he/she will issue a Final Viewpoint letter within a further 10 working days.

Contact details:
Company Director
Burgeon Properties
Pepys House
11 Clarence Road
London
SE8 3EY

mr@burgeonproperties.co.uk

Upon receipt of our Final Viewpoint letter, in the event that you remain dissatisfied, you may contact the Ombudsman or Property Redress Scheme.

The contact details of the Property Redress Scheme are as follows:
Telephone: 0208 275 7131, email: info@theprs.co.uk, website: www.theprs.co.uk or post:
PRS Complaints, Kingmaker House, Station Road, Barnet, Hertfordshire, EN5 1NZ